Solutions

The more details, the better! Below is the list of everything we need, and we can help get some of the specifics for you:

• PO # (if you have one)
• garment style #
• garment color
• break down of total quantity in sizes
• art, art file, and name for the design
• date you need the order
• ship to address
• ship method or pick up
• timeline, production & shipping

We know how important it is to receive your shirts and swag in time for your group’s event.

Standard turnaround time is 7-14 days from when your order has been finalized. Once we have received final item numbers, proof approval and payment your order is finalized.

Rush Delivery
Choose Rush Delivery and we’ll make sure your custom printed shirts or imprinted swag reach your doorstep in the allotted time. Additional charges will most often occur for this service, please inquire with your representative about the additional cost. This cost can vary based upon the item, type of imprint and the allotted time frame.

Production begins once all details of your order are finalized. An order is considered finalized when:

• We have received the final item count (including size breakdowns, if applicable).
• You have approved the proof.
• Payment has been made.

After that, just sit back and relax—your custom order will be on its way soon!

Making Changes After Production Begins
Once production starts, changes may result in additional charges. Since we create custom products, some modifications may not be possible after finalization.

For example, if you finalize a screen print order and later decide to change the imprint size, we may have already started production. Even if printing hasn’t begun, but the screens have been made, we’d need to restart the process—leading to extra costs and potential delays in the in hands date.

To ensure a smooth experience, double-check your order details before finalizing!

We do not provide delivery in-house, but we do offer delivery from many services:

• FedEX
• UPS
• Local Delivery Services (additional fees will apply)

Shipments can be expedited to meet your needs, but may incur extra cost.

You order directly from us! We offer highly competitive pricing—close to wholesale—and have access to hundreds of thousands of apparel options through our distributor network and direct manufacturer partnerships.

Need help choosing? Our team is happy to provide recommendations and options for you to review before placing an order.

Unfortunately, we do not accept outside garments. This policy ensures the best quality results, as we cannot guarantee that outside items haven’t been laundered or treated with chemicals. Any residue could prevent ink from adhering properly or even cause issues during the curing process.

Let us help you find the perfect apparel for your needs!

We can print on almost any fabric, but here are some important factors to keep in mind when selecting your garment:

Heat Sensitivity
Certain fabrics, especially those with plastic or vinyl components, can melt during the curing process. Screen printing requires running garments through a dryer at 325°F for a significant period to cure the ink. Fabrics prone to heat damage include:

• Polyester
• Rayon
• Spandex
• Other synthetic textiles

Dye Migration Risks
Performance apparel, moisture-wicking fabrics, and poly-cotton blends are susceptible to dye migration—when fabric dye bleeds into the ink, altering the print color. While we use dye blockers to minimize this effect, results can vary based on the garment.

Pro Tip: Printing darker colors on lighter garments typically yields the best results for synthetic fabrics.

Digital Printing Requirements
For digital printing, garments must be 100% cotton with no treatments (e.g., stain guards on aprons), as additives can interfere with ink adhesion.

Printing on Ribbed Fabrics
Prints on ribbed tanks and tees (including baby rib, 1×1, and 2×2 rib) may crack when the fabric stretches during wear.

Need guidance? Our team is happy to help you choose the best fabric for your design!

Yes, there is a difference! Printing on dark or colored garments requires an underbase, while light or white garments typically do not.

What is an Underbase?
An underbase is a layer of white ink applied before printing the design. This ensures that colors appear vibrant and true against darker fabrics. Without an underbase, ink can blend into the fabric, dulling the final print.

Light vs. Dark Fabric Printing

• Dark/Colored Garments → Require an underbase, which can add cost and thickness to the print.
• Light/White Garments → Usually do not require an underbase, reducing cost and resulting in a softer feel.

Consider the Feel of the Print
White ink is naturally thick, so adding an underbase or incorporating white ink into a design can create a heavier print. If you prefer a soft, fashion-style feel, opting for a lighter-colored garment is a great choice.

Still unsure? Contact us—we’re happy to help!

Whether you need a complete design, having troubles with a design, not sure how many colors you’ll need to print your art, or just want some help? iCandee is always happy to take a look at your design, we are here to help! Most design questions can be answered by our service representatives.

Design jobs are quoted on a case by case basis at $75 per hour. Typesetting can be done for as little as $35.

Contact us today to see how we can help!

We accept all file formats, but low-resolution images, Word documents, or artwork that needs to be redrawn may incur additional charges, assessed on a case-by-case basis.

Best File Format for Printing
Our preferred format is an Adobe Illustrator (.AI or .EPS) file with:

• All fonts converted to outlines
• Embedded images (not linked)

This ensures a smooth printing process and helps you avoid additional artwork fees.

Adobe Illustrator vs. Photoshop
It’s important to note that Adobe Illustrator and Photoshop are not the same:

• Illustrator (Preferred) → Creates vector files, which can be scaled infinitely (even to billboard size) without losing quality.
• Photoshop → Uses raster files, which require a minimum resolution of 150 DPI (preferred 300 DPI). Lower resolutions may result in additional costs for resizing and color separation.

For the best print quality and cost efficiency, we recommend high-resolution vector files. If you have any questions, our team is happy to assist!

Screen Printing:
We match colors using Pantone (PMS) colors from the Pantone Color Book. We also offer a standard set of ink colors featuring the most commonly used shades if you need guidance in selecting the right color.

Digital Printing:
This process uses CMYK formulas or Hex chrome colors. While the colors will be very close to the Pantone match, slight variations may occur.

Factors That Affect Color Appearance
Printing on fabric is different from printing on a flat white sheet of paper. The final appearance of your imprint can be influenced by:

• Fabric color – Darker fabrics can alter ink appearance.
• Material type – Natural and synthetic fibers absorb ink differently.
• Fibrillation – The texture and weave of the fabric may affect how the ink sits.

For the most accurate results, reach out to us—our team is happy to help ensure your colors look their best!

Screen Printing:

• Full Chest
• Full Back
• Left/Right Chest
• Arms
• Neck (Locker) Tag
• Inside Neck Tag

Note: We cannot print over seams and zippers. The pressure applied during printing can cause misalignment or distortions, as seams may shift unpredictably under pressure.

Digital Printing:

• Full Chest
• Full Back
• Left/Right Chest
• Arms
• Neck Tag
• Inside Neck Tag

Note: Digital printing cannot be done over seams or zippers.

Dye Sublimation:
Looking for an all-over print, including across shoulders, seams, and zippers? Dye sublimation may be the best option! Our team can help guide you to the right products to bring your vision to life. Let’s create something amazing together!

A shorter list would be what we don’t offer! iCandee has access to over a million products.

Why aren’t they all on our website? Because we listened to our customers! Our previous site had everything—but the feedback was clear: it was overwhelming. So, with over a decade of experience, we curated only our most popular products for easy browsing.

From custom apparel like t-shirts, hoodies, jackets, pants, shorts, socks, and hats to promotional swag such as drinkware, bags, stationery, coolers, tech gadgets, signage, banners and more—we’ve got you covered!

Are you a company buyer, event coordinator, or business owner looking for top-tier promotional products? iCandee is your solution. If you don’t see what you’re looking for, just ask—we’re sure we can help!